Shipping Policy - Delivery Information

Dear customer please not that orders may take up to 3 - 4 Working days to process, once order and payment has been received orders are processed and an additional timeframe may apply to the courier service used, and is determined by location or country to where the product will be shipped. Outlying areas may have a longer turn around period. 

All orders are processed within 3 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Order volumes and Postal service strikes or delays can cause unexpected delays in shipping, but will be communicated with you accordingly. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer R80-R100 flat rate shipping in South-Africa, but prices may vary depending on order size and weight. 

Free shipping on orders over R750.00 

Shipping option

Estimated delivery time

Price

Local Shipping (Johannesburg, Pretoria and outlying areas) 

2 to 3 business days

R 90.00

National Delivery Major centres and towns 

3 to 4 business days

R 130.00

National Delivery Regional/ Outlying areas

5 to 7 business days


Local delivery

We offer local delivery to areas around Johannesburg and Pretoria. 



Free local delivery is available for orders over R 500.00 within 20km. For orders under R 500, we charge R 90.00 for local delivery.

Deliveries are made from [8am-5pm] on Monday - Friday. We will contact you via text message with the phone number you provided/ Email at checkout to notify you on the day of our arrival. 

International Shipping

We offer international shipping to the following countries: [list of countries]. 

If relevant you can also include countries you don’t ship to: At this time, we do not ship to [list of countries]. 

If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

If you offer multiple international shipping options, you can list them in a table as well. You can include broader delivery timelines (e.g. 8 to 20 days) for international shipping since expectations can vary greatly depending on the destination.

Shipping option

Estimated delivery time

Price

Option 1

X to X business days

$X

Option 2

X to X business days

$X

Option 3

X to X business days

$X

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.

Include a link for customers to track their order if available.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here. 

Refunds, returns, and exchanges

Summarize your return policy here and link out to your full return policy page if you have one. 

We accept returns up to X days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@email.com.